Refunds

Refund Policy

Last Updated: April 23, 2026

We want you to be completely satisfied with our service. This Refund Policy outlines the conditions under which Tivi One provides refunds.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all our subscription plans. If you are not satisfied with the service for any reason within the first 7 days of your initial purchase, you are eligible for a full refund.

2. Refund Conditions

To be eligible for a refund, please ensure that:

• You contact our support team within 7 days of the purchase date.
• You provide your order details and a brief explanation of why the service did not meet your expectations.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• After the 7-day guarantee period has expired.
• If your internet connection speed is insufficient to support IPTV streaming (we recommend checking speed before purchase).
• If your device is not compatible with standard IPTV players.
• Account suspensions due to violation of our Terms of Use (e.g., multi-connection usage on single-connection plans).

4. Processing Refunds

Once your refund request is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your bank's processing time.

5. Contact Support

For all refund requests and billing questions, please contact us via live chat on our website or email us at [email protected].